Delivery Information
Please read carefully before finalizing your order.
Delivery
Our staff will contact you to verify your order and confirm delivery date. Delivery is between Monday to Saturday from 10am to 6pm (excluding public holidays). Lead time will be 3 to 5 working days subject to stock availability. Free shipping is only applicable for orders amounting to S$100.00 and above, to one local address on mainland Singapore, during operating hours. Surcharge S$30.00 for delivery to Sentosa. Transport Charge S$30.00 for Cash & Carry item.
Express Next day Delivery
In stock items are available for Express delivery at $40.00 per invoice. Applies on orders placed before 1pm on Monday to Friday (excluding public holidays).
Delivery Of Multiple Items
If you have ordered more than one item, you may receive the items separately, and at different delivery times, though in most cases, we will arrange for all the items to be delivered in one trip. Should the items be delivered separately, you will be informed in advance.
Changing of delivery date
Any changes of delivery date be done via email to: themattresscentre@gmail.com at least 24 hours before delivery.
Self Collection
Please email to: themattresscentre@gmail.com at least 24 hours and is subject to stock availability. You may collect at 180 Paya Lebar Road Yi Guang Factory Building #01-02 Singapore 409032.
Delivery via Staircase
Should the specified shipping address be inaccessible by an elevator or on a different floor/storey from the loading bay or ground floor, or if the goods do not fit in the elevator, extra charges will apply as follow: 1st to 3rd floor= S$0, above 3rd Floor = S$5.00 per floor in addition to the standard delivery charges. We only accept Cash Payment upon completion of the delivery.
Mattress Disposal
Free disposal of old mattress only. Our delivery staff has the right to reject any mattress for disposal if they suspect that the mattress is infested with bed bugs or other insects. We will not dispose of mattresses that are infested with bed bugs or other insects to avoid contamination of the clean and brand new mattresses that are in the delivery vehicles.
Furniture Disposal
We do not dispose of old bed frame or other furniture. Your old furniture will need to be removed before we can deliver and install the new furniture. We do not provide furniture disposal services. We are not able to dispose of old furniture (e.g. bed frame) as old furniture needs to be broken into pieces and incurs a fee paid to the relevant authorities to have it disposed properly. You may contact your local town council for free disposal service, or contact your building management for assistance.
In the event that the goods cannot be delivered on your preferred delivery date and/or time slot due to reasons including but not limited to lack of stock from suppliers, scheduling difficulties, you will be notified at our earliest convenience. The Company reserves the right to amend the delivery timings should such circumstances rise. The company will not be liable for any losses on delivery delay resulting from unforeseen circumstances or any other circumstances within or beyond the company's control.